Auto Accept AG Service Case Numbering Issue During Import where SITE Details Not Added in the Case Number
(Doc ID 2979782.1)
Last updated on MAY 13, 2024
Applies to:
Oracle Life Sciences Argus Safety - Version 8.2.3.1 and laterInformation in this document applies to any platform.
Symptoms
Case Auto-Accepted by AG Service is having Case Numbering issue on Import where SITE details not added in the Case Number.
The case numbering format in console is: [YY][CC][######]-[SSS].
The placeholder is equivalent to : [Year][Country Code][######]-[User Site]
But the case numbers generated during auto-accept exclude the Site placeholders and case number is generated as: [YY][CC][######]-
For more details on System Numbering placeholders: https://docs.oracle.com/en/industries/health-sciences/argus-safety/8.2.3/aadmn/field-descriptions3.html
Example:
For the report from the site "Singapore" with the abbreviation "SGP";
The case number generated is "23SG001463-".
The expected outcome as per the numbering format is "23SG001463-SGP".
Steps to Repeat:
----------------
1) Console > System Numbering : System Numbering is set to = [YY][CC][######]-[SSS]
2) Console > Access Management > Site : Site Abbreviation is set to Singpoare = SGP
3) Console > Codelist > Reporting Destination > EDI : Auto Accept = 1
4) EDI : Imported Cases are Assigned to = Singapore
5) EDI : Initial Workflow State = Data Entry ( Note : State without default Site)
6) Import Report ICH V3.0 EMA R3 XML
7) The case is auto accepted, and a case number is automatically assigned to the imported case.
8) Reports > Processed Reports > Observe Case Number created as : "23SG001463-"
Cause
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In this Document
Symptoms |
Cause |
Solution |
References |