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PCM_OP_CUST_COMMIT_CUSTOMER Failed ECE Synchronization (Doc ID 2980104.1)

Last updated on OCTOBER 24, 2023

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.5.0.20.0 and later
Information in this document applies to any platform.

Symptoms

Customer creation with service and no alias list using opcode PCM_OP_CUST_COMMIT_CUSTOMER failed during synchronization to Elastic Charging Engine (ECE).

STEPS
-----------------------
The issue can be reproduced at will with the following steps for opcode PCM_OP_CUST_COMMIT_CUSTOMER:

0 PIN_FLD_BILLINFO ARRAY [0] allocated 20, used 7
1 PIN_FLD_BAL_INFO ARRAY [0] allocated 0, used 0
1 PIN_FLD_POID POID [0] 0.0.0.1 /billinfo -1 0
1 PIN_FLD_BILLINFO_ID STR [0] "Customer Billinfo"
1 PIN_FLD_BUSINESS_PROFILE_OBJ POID [0] 0.0.0.1 /config/business_profile 2201992 0
1 PIN_FLD_PAY_TYPE ENUM [0] 10001
1 PIN_FLD_BILLING_SEGMENT ENUM [0] 101
1 PIN_FLD_ACTG_FUTURE_DOM INT [0] 1
0 PIN_FLD_PAYINFO ARRAY [0] allocated 20, used 3
1 PIN_FLD_PAY_TYPE ENUM [0] 10001
1 PIN_FLD_POID POID [0] 0.0.0.1 /payinfo/invoice -1 0
1 PIN_FLD_INHERITED_INFO SUBSTRUCT [0] allocated 20, used 1
2 PIN_FLD_INV_INFO ARRAY [0] allocated 20, used 1
3 PIN_FLD_ADDRESS STR [0] " "
0 PIN_FLD_NAMEINFO ARRAY [1] allocated 20, used 7
1 PIN_FLD_FIRST_NAME STR [0] " "
1 PIN_FLD_SALUTATION STR [0] " "
1 PIN_FLD_LAST_NAME STR [0] " "
1 PIN_FLD_ADDRESS STR [0] " "
1 PIN_FLD_COUNTRY STR [0] "RO"
1 PIN_FLD_CITY STR [0] " "
1 PIN_FLD_ZIP STR [0] " "
0 PIN_FLD_ACCTINFO ARRAY [0] allocated 20, used 6
1 PIN_FLD_DEAL_OBJ POID [0] 0.0.0.1 /deal 2214656 0
1 PIN_FLD_POID POID [0] 0.0.0.1 /account -1 0
1 PIN_FLD_AAC_ACCESS STR [0] "4"
1 PIN_FLD_CURRENCY INT [0] 978
1 PIN_FLD_ACCOUNT_NO STR [0] "77746600684"
1 PIN_FLD_BAL_INFO ARRAY [0] allocated 0, used 0
0 PIN_FLD_STATUSES ARRAY [0] allocated 20, used 2
1 PIN_FLD_STATUS ENUM [0] 10100
1 PIN_FLD_STATUS_FLAGS INT [0] 0
0 PIN_FLD_POID POID [0] 0.0.0.1 /plan 2212992 0
0 PIN_FLD_BAL_INFO ARRAY [0] allocated 20, used 7
1 PIN_FLD_BILLINFO ARRAY [0] allocated 0, used 0
1 PIN_FLD_POID POID [0] 0.0.0.1 /balance_group -1 0
1 PIN_FLD_LIMIT ARRAY [1000946] allocated 20, used 4
2 PIN_FLD_CREDIT_FLOOR DECIMAL [0] NULL
2 PIN_FLD_CREDIT_LIMIT DECIMAL [0] NULL
2 PIN_FLD_CREDIT_THRESHOLDS INT [0] 0
2 PIN_FLD_CREDIT_THRESHOLDS_FIXED STR [0] ""
1 PIN_FLD_LIMIT ARRAY [978] allocated 20, used 4
2 PIN_FLD_CREDIT_FLOOR DECIMAL [0] NULL
2 PIN_FLD_CREDIT_LIMIT DECIMAL [0] NULL
2 PIN_FLD_CREDIT_THRESHOLDS INT [0] 0
2 PIN_FLD_CREDIT_THRESHOLDS_FIXED STR [0] ""
1 PIN_FLD_LIMIT ARRAY [1000840] allocated 20, used 4
2 PIN_FLD_CREDIT_FLOOR DECIMAL [0] NULL
2 PIN_FLD_CREDIT_LIMIT DECIMAL [0] NULL
2 PIN_FLD_CREDIT_THRESHOLDS INT [0] 0
2 PIN_FLD_CREDIT_THRESHOLDS_FIXED STR [0] ""
1 PIN_FLD_LIMIT ARRAY [4000013] allocated 20, used 4
2 PIN_FLD_CREDIT_FLOOR DECIMAL [0] NULL
2 PIN_FLD_CREDIT_LIMIT DECIMAL [0] NULL
2 PIN_FLD_CREDIT_THRESHOLDS INT [0] 0
2 PIN_FLD_CREDIT_THRESHOLDS_FIXED STR [0] ""
1 PIN_FLD_LIMIT ARRAY [4000010] allocated 20, used 4
2 PIN_FLD_CREDIT_FLOOR DECIMAL [0] NULL
2 PIN_FLD_CREDIT_LIMIT DECIMAL [0] NULL
2 PIN_FLD_CREDIT_THRESHOLDS INT [0] 0
2 PIN_FLD_CREDIT_THRESHOLDS_FIXED STR [0] ""
0 PIN_FLD_PROFILES ARRAY [0] allocated 20, used 3
1 PIN_FLD_PROFILE_OBJ POID [0] 0.0.0.1 /profile/acct_extrating -1 0
1 PIN_FLD_NAME STR [0] "CUST_TYPE"
1 PIN_FLD_INHERITED_INFO SUBSTRUCT [0] allocated 20, used 1
2 PIN_FLD_DATA_ARRAY ARRAY [0] allocated 20, used 2
3 PIN_FLD_NAME STR [0] "CUST_TYPE"
3 PIN_FLD_VALUE STR [0] "CUSTOMER"
0 PIN_FLD_SERVICES ARRAY [0] allocated 20, used 2
1 PIN_FLD_SERVICE_OBJ POID [0] 0.0.0.1 /service/telco/gsm -1 0
1 PIN_FLD_ALIAS_LIST ARRAY [0] allocated 20, used 1
1 PIN_FLD_PROFILES ARRAY [0] allocated 20, used 4
2 PIN_FLD_PROFILE_OBJ POID [0] 0.0.0.1 /profile/serv_extrating -1 0
2 PIN_FLD_NAME STR [0] "Your Company Tariff"
2 PIN_FLD_END_T TSTAMP [0] (1669327200) Fri Nov 25 00:00:00 2022
2 PIN_FLD_INHERITED_INFO SUBSTRUCT [0] allocated 20, used 2
3 PIN_FLD_EXTRATING SUBSTRUCT [0] allocated 20, used 1
4 PIN_FLD_LABEL STR [0] "Flexible Tariff 1"
3 PIN_FLD_DATA_ARRAY ARRAY [0] allocated 20, used 2
4 PIN_FLD_NAME STR [0] "KB ANT"
4 PIN_FLD_VALUE STR [0] "300"

It was giving below error on executing opcode:

 

 

Cause

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In this Document
Symptoms
Cause
Solution
References


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