Pending Receivable Is Not Getting Updated
(Doc ID 2980611.1)
Last updated on OCTOBER 20, 2023
Applies to:
Oracle Communications Billing and Revenue Management - Version 12.0.0.4.0 and laterInformation in this document applies to any platform.
Symptoms
Customer has the following scenario:
a) Create an account with some charges.
b) Generate Bill (B1 - 33) using Bill Now for the charges (33)
c) Validate that PIN_FLD_PENDING_RECV value in /billinfo is 33.
d) Add some more charges to account.
e) Generate Bill (B2 - 55) using Bill Now for the pending charges (55)
f) Validate that PIN_FLD_PENDING_RECV value in /billinfo is 88
g) Create payment auth request which will collect the payment for this recent bill (B2)
h) While settlement transfer the payment amount to bill items and pending_recv is not changing.
ACTUAL BEHAVIOR
---------------
Payment is not changing the pending receivable
EXPECTED BEHAVIOR
-----------------------
Pending receivable should be updated.
The total amount due on the bill is reflected in the PIN_FLD_PENDING_RECV field in the /billinfo object:
Changes
Cause
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
Symptoms |
Changes |
Cause |
Solution |
References |