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Pending Receivable Is Not Getting Updated (Doc ID 2980611.1)

Last updated on OCTOBER 20, 2023

Applies to:

Oracle Communications Billing and Revenue Management - Version 12.0.0.4.0 and later
Information in this document applies to any platform.

Symptoms

Customer has the following scenario:

a) Create an account with some charges.

b) Generate Bill (B1 - 33) using Bill Now for the charges (33)

c) Validate that PIN_FLD_PENDING_RECV value in /billinfo is 33.

d) Add some more charges to account.

e) Generate Bill (B2 - 55) using Bill Now for the pending charges (55)

f) Validate that PIN_FLD_PENDING_RECV value in /billinfo is 88

g) Create payment auth request which will collect the payment for this recent bill (B2)

h) While settlement transfer the payment amount to bill items and pending_recv is not changing. 


ACTUAL BEHAVIOR
---------------
Payment is not changing the pending receivable

EXPECTED BEHAVIOR
-----------------------
Pending receivable should be updated.

The total amount due on the bill is reflected in the PIN_FLD_PENDING_RECV field in the /billinfo object:

https://docs.oracle.com/en/industries/communications/billing-revenue/12.0/billing/managing-billing-and-accounting-cycles1.html#GUID-50E15D72-BFCF-4E29-BBF5-7A4FFB24756B

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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