Activities > Action Items > Auto Population Occurs for the Date Open Field for the Incorrect Record After Entering Action Type (Doc ID 2981599.1)

Last updated on SEPTEMBER 09, 2024

Applies to:

Goal

For a Case when navigating via [Activities] > Case Actions


After selecting the 'Action type' in the 'Code' field for a case, if the user clicks on any blank field that is for the next action item details, the creation date ('date open' field) of the action item gets auto-populated in that next 'date open' field, and not in the right date open' field where 'Action type' has been selected.
 

Steps to Reproduce:

• Open any case 
• Navigate to the [Activities] tab
• Action Items
• In row 1. add Code from the List of values
• Do not save but then place the cursor in row 2. Code and select a value
• The date is now populated for Row 2. and not for Row 1.
• Both should populate

Solution

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