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Order Getting Stuck In Undo Mode When Revision Order Is Purged (Doc ID 2984028.1)

Last updated on NOVEMBER 07, 2023

Applies to:

Oracle Communications Order and Service Management - Version 7.4.1.0.0 and later
Information in this document applies to any platform.

Goal

Order getting stuck in Undo mode when revision order is purged

There are orders that are getting stuck in Production, during the processing of an amendment.

Scenario
1) Base order submitted and is in-progress
2) Revision is submitted and successfully applied to the based order. Amendment order moves to completed state(The dummy order that gets created with every revision).
3) The Amendment order gets purged, while the compensation is still in progress on the base order.
4) The order gets stuck in Amending mode on a particular task.
 

Solution

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In this Document
Goal
Solution
References


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