My Oracle Support Banner

Search for Claim in Payment Page is Hanging in OHI JET User Interface (Doc ID 2984372.1)

Last updated on DECEMBER 13, 2023

Applies to:

Oracle Health Insurance Claims Adjudication - Version 4.23.1.0.0 and later
Information in this document applies to any platform.

Symptoms

OHI Product: Oracle Health Insurance Claims Adjudication
OHI Component: Claims Administration
OHI Version: 4.23.1.0.0


The JET UI screen is not retrieving the Payment Request in the Payment page. The steps followed are:

a) On the Payments page, search for  payment request ABC_PAYMENT.

b) The result of the search shows the payment request

c) Click on the icon to view the payment request, the screen remains in search mode

This only happens for some claims. Other claims the search brings up the claim without any issues.

ERROR: Error creating oj-module config: TypeError: Cannot read properties of null (reading 'rawFloorPlanObject'

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.