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Oracle Utilities Customer and Meter API Restrictions (Doc ID 2984638.1)

Last updated on NOVEMBER 01, 2023

Applies to:

Oracle Utilities Customer to Meter Base
Oracle Utilities Customer Cloud Service
Oracle Utilities Framework
Oracle Utilities Digital Self Service Transactions Cloud Service
Oracle Customer Experience for Utilities
Information in this document applies to any platform.


Oracle Energy & Water provides integrated experiences for consumers via Oracle Utilities Digital Self-Service and for employees via Customer Experience for Utilities. There can be significant cost savings in purchasing these solutions that are purpose-built for the industry to integrate with Oracle Utilities Customer and Meter applications. In situations where there are requirements to integrate with a 3rd party customer portal, CRM (Customer Relationship Management) application, or other external systems there may be benefit to integrating with Application Programming Interfaces (API)s that are provided for these purposes. The Oracle Energy & Water APIs have some restrictions so this article is intended to answer questions about licensing requirements and scope. 


Details presented here are current for release 23B and the upcoming 23C release (December 2023)


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