Document upload issue in DR System (Doc ID 2985330.1)

Last updated on NOVEMBER 09, 2023

Applies to:

Symptoms

Document upload/download issue in the environment.

Filename =ummService5.log
See the following error:

[26-10-23 19:26:58,889 GMT PM] [ERROR] [WEB] [UMM] [NA] [DOCUMENTMANAGERHELPER]
java.io.IOException: Failed to copy file to App
at com.iflex.fic.util.DocumentManagerHelper.UploadDocument(DocumentManagerHelper.java:395)
at com.ofs.aai.ojff.services.DocumentUploadService.copyFromTempToDocStore(DocumentUploadService.java:401)
at com.ofs.aai.ojff.services.DocumentUploadService.doFileUploadToTemp(DocumentUploadService.java:293)
at com.ofs.aai.ojff.web.service.FormUIService.uploadDocument(FormUIService.java:96)
at com.ofs.aai.ojff.web.handler.FFHandler.handleUploadDocument(FFHandler.java:879)
at com.ofs.aai.ojff.web.handler.FFHandler.handleRequest(FFHandler.java:159)
at com.ofs.aai.ojff.web.FFController.handleRequest(FFController.java:99)
at com.ofs.aai.ojff.web.FFController.doPost(FFController.java:130)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:707)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:790)
at weblogic.servlet.internal.StubSecurityHelper$ServletServiceAction.run(StubSecurityHelper.java:286)
at weblogic.servlet.internal.StubSecurityHelper$ServletServiceAction.run(StubSecurityHelper.java:260)
at weblogic.servlet.internal.StubSecurityHelper.invokeServlet(StubSecurityHelper.java:137)
at weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:350)
at weblogic.servlet.internal.TailFilter.doFilter(TailFilter.java:25)

RevAppServer..log:

[30-10-23 15:55:06,868 GMT PM] [ERROR] [WEB] [REVELEUS] [NA] [SFTPUTIL] Exception while creating folder : /u01/app/OFSAA/ftpshare/DocStorage/BDFCCMINFO/2023/October/30
[30-10-23 15:55:06,913 GMT PM] [ERROR] [WEB] [REVELEUS] [NA] [SFTPUTIL] Exception
org.apache.commons.vfs2.FileSystemException: Could not connect to SFTP server at "sftp://fccm:***@dr-omtsbw.shbamerica.com/".
at org.apache.commons.vfs2.provider.sftp.SftpFileProvider.doCreateFileSystem(SftpFileProvider.java:107)
at org.apache.commons.vfs2.provider.AbstractOriginatingFileProvider.getFileSystem(AbstractOriginatingFileProvider.java:103)
at org.apache.commons.vfs2.provider.AbstractOriginatingFileProvider.findFile(AbstractOriginatingFileProvider.java:81)
at org.apache.commons.vfs2.provider.AbstractOriginatingFileProvider.findFile(AbstractOriginatingFileProvider.java:65)
at org.apache.commons.vfs2.impl.DefaultFileSystemManager.resolveFile(DefaultFileSystemManager.java:693)
at org.apache.commons.vfs2.impl.DefaultFileSystemManager.resolveFile(DefaultFileSystemManager.java:621)
at com.iflex.fic.util.ftpService.SFTPUtil.createFolder(SFTPUtil.java:953)
at com.iflex.fic.util.ftpService.SFTPUtil.createFolder(SFTPUtil.java:906)
at com.iflex.fic.util.ftpService.fileTranferer.createDirectory(fileTranferer.java:282)
at com.iflex.fic.util.ftpService.fileTranferer.createDirectory(fileTranferer.java:1298)
at com.iflex.fic.util.DocumentManagerHelper.copyFileToApp(DocumentManagerHelper.java:956)
at com.iflex.fic.util.DocumentManagerHelper.UploadDocument(DocumentManagerHelper.java:393)
at com.ofs.aai.ojff.services.DocumentUploadService.copyFromTempToDocStore(DocumentUploadService.java:401)
at com.ofs.aai.ojff.services.DocumentUploadService.doFileUploadToTemp(DocumentUploadService.java:293)
at com.ofs.aai.ojff.web.service.FormUIService.uploadDocument(FormUIService.java:96)

Caused by: org.apache.commons.vfs2.FileSystemException: Could not connect to SFTP server at "dr-omtsbw.shbamerica.com".
at org.apache.commons.vfs2.provider.sftp.SftpClientFactory.createConnection(SftpClientFactory.java:230)
at org.apache.commons.vfs2.provider.sftp.SftpFileProvider.doCreateFileSystem(SftpFileProvider.java:96)
... 51 more
Caused by: com.jcraft.jsch.JSchException: Auth fail
at com.jcraft.jsch.Session.connect(Session.java:519)
at com.jcraft.jsch.Session.connect(Session.java:183)
at org.apache.commons.vfs2.provider.sftp.SftpClientFactory.createConnection(SftpClientFactory.java:226)
... 52 more

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.