Export of PDX File Is Failing with Error "Failed - Network error" When Accessed to Web Client Using Load Balancer URL
(Doc ID 2985403.1)
Last updated on JANUARY 24, 2024
Applies to:
Oracle Agile PLM Framework - Version 9.3.6.0 and laterInformation in this document applies to any platform.
Symptoms
Unable to export PDX file from Agile Web Client with below error when connected from load balancer URL:
Failed - Network error
The issue can be reproduced at will with the following steps:
- Log into Web Client http(s)://{load_balancer}.{domain_name}:{port}/Agile/PLMServlet, and open an item with Bill of Material (BOM) and attachments added. The issue is likely to happen with attachment files with size more than 150 MB.
- Do Actions > Export, and select Format: PDX, and Next.
- Select: Create custom filter, and Next.
- On Select Item content to export screen, check on BOM Items, All Levels, and Attachment Files. and Next.
- Export.
- Export in progress... screen shows up.
- After waiting for about a minute, shows Export completed, but shows spinning cursor.
- Pop up showing the file name of pdx shows up, and see the file size being downloaded grows, however it hangs in the middle of download.
- After waiting for some time, eventually it shows "Failed - Network error" message.
- Check the download location, and cannot see pdx file being downloaded.
Changes
Configured Load Balancer to access to Web Client.
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |
References |