When Exporting a Project and Baselines Using P6 Web Services the Export Fails with a Timeout or OutOfMemoryError Error
(Doc ID 2986051.1)
Last updated on NOVEMBER 13, 2023
Applies to:
Primavera Web Services - Version 18.8 and laterPrimavera P6 Enterprise Project Portfolio Management Cloud Service - Version 18.1 and later
Information in this document applies to any platform.
Symptoms
When attempting to use P6 Web Services to export projects with their baselines, one of the following errors occur.
ERROR
-----------------------
HTTP/1.1 504 Gateway Time-out
java.lang.OutOfMemoryError: Java heap space
Response was of unexpected text/html ContentType. Incoming portion of HTML stream
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create an export request that exports a project with its baselines. For example,
<v1:ExportProject>
<v1:FileType>ZIP</v1:FileType>
<v1:ProjectObjectId>12345</v1:ProjectObjectId>
<v1:ProjectObjectId>10001</v1:ProjectObjectId>
<v1:ProjectObjectId>10002</v1:ProjectObjectId>
<v1:ProjectObjectId>10003</v1:ProjectObjectId>
<v1:ProjectObjectId>10004</v1:ProjectObjectId>
<v1:ProjectObjectId>10005</v1:ProjectObjectId>
<v1:ProjectObjectId>10006</v1:ProjectObjectId>
<v1:ProjectObjectId>10007</v1:ProjectObjectId>
</v1:ExportProject>
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| Solution 1: Increase the Java heap space on the P6 Web Services server. |
| Solution 2: Break the export into multiple requests. |
| References |