LRM Creating BAU Batch in Product but it is failing (Doc ID 2986611.1)

Last updated on NOVEMBER 15, 2023

Applies to:

Symptoms

Creating BAU Batch in PROD but it is failing with below error in Run Management Screen, Getting below error

Under LRM -> Run Management -> Run execution parameters -> while Click on "Create Batch" or "Execute" it's throwing an error "Error occurred while creating batch, Please check log for details" in UI

Verified the issue in the deployed location log files as noted below:

LOG FILES
-----------------------
[09-11-23 09:13:50,794 GMT AM] [INFO ] [WEB] [DBManager.executeQueryJson()] Query : SELECT COUNT(*) as COUNT FROM FSI_LRM_RUN_PROCESS_REQ_MAP WHERE N_RUN_OBJECT_ID = ?
[09-11-23 09:13:50,794 GMT AM] [INFO ] [WEB] [DBManager::wrapQuery()] Param : {1=9405298}
[09-11-23 09:13:50,795 GMT AM] [INFO ] [WEB] [RunManagementDAO.checkIfSelRunProcessExist: ] Run Process Count value ::: [{"COUNT":"0"}]
[09-11-23 09:13:50,795 GMT AM] [INFO ] [WEB] [RunManagementDAO.checkIfSelRunProcessExist: ] Count ::: 0
[09-11-23 09:13:58,231 GMT AM] [INFO ] [WEB] [OFSAAIService.createBatch] null
com.ofs.aai.service.OFSAAServiceException: null
at com.ofs.aai.service.run.RunService.fireRun(RunService.java:2122) ~[aai-rrf-service.jar:?]
at com.ofs.aai.service.run.RunService.extendedService(RunService.java:1898) ~[aai-rrf-service.jar:?]
at com.ofs.lrm.commonservice.aai.OFSAAIService.createBatch(OFSAAIService.java:330) ~[lrm-commonservice.jar:?]
Filename=SMSService.log
See the following error:
[09-11-23 09:13:50,782 GMT AM] [ERROR] [WEB] [SMS] [NA] [AUDITTRAILCLIENT] User Id is null

As per LRM.log:

See the following error:
[09-11-23 09:13:50,794 GMT AM] [INFO ] [WEB] [DBManager.executeQueryJson()] Query : SELECT COUNT(*) as COUNT FROM FSI_LRM_RUN_PROCESS_REQ_MAP WHERE N_RUN_OBJECT_ID = ?
[09-11-23 09:13:50,794 GMT AM] [INFO ] [WEB] [DBManager::wrapQuery()] Param : {1=9405298}
[09-11-23 09:13:50,795 GMT AM] [INFO ] [WEB] [RunManagementDAO.checkIfSelRunProcessExist: ] Run Process Count value ::: [{"COUNT":"0"}]
[09-11-23 09:13:50,795 GMT AM] [INFO ] [WEB] [RunManagementDAO.checkIfSelRunProcessExist: ] Count ::: 0

Filename = OFSAA.log

See the following error:
09-11-23 09:13:58,229 GMT AM] [ERROR] [WEB] [NA] [NA] PR2 Persistance Exception :
com.ofs.aai.pr2.global.PR2PersistanceException: MSG_ERROR_OCCURED
at com.ofs.aai.pr2.view.adapter.ProcessTreeExpandAdapter.fillTaskParameter(ProcessTreeExpandAdapter.java:583) ~[aai-rrf.jar:?]
at com.ofs.aai.pr2.view.adapter.ManageRunAdapter.createTask(ManageRunAdapter.java:2000) ~[aai-rrf.jar:?]

Changes

 No Changes

Cause

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