"Stop running the script?" Message Received for Script on Page Causing Web Browser to Run Slowly After Opening Several ASR Order Modal Windows (Doc ID 2986939.1)

Last updated on NOVEMBER 15, 2023

Applies to:

Symptoms

When attempting to assign a Provisioning Plan to an ASR order, a message is received after selecting a plan from the Provisioning Plan drop-down in the "Tasks" window (w_task_generate_response_maint) about a script on the page causing the web browser to run slowly. The application crashing with an "Error Number 2" has occasionally been observed during the process as well. Complete text of script message and crashing error below.

Script Message

Stop running the script?

A script on this page is causing your web browser to
run slowly. If it continues to run, your computer might become
unresponsive.

Crashing Error

Error Number 2.
Error text = Null object reference at line 91 in oe_processqueuechanges
event of object dw_task_list of u_choose_prov_plan_smart_tabs..
Window/Menu/Object = u_choose_prov_plan_smart_tabs.
Error Object/Control = dw_task_list.
Script = oe_processqueuechanges.
Line in Script = 91.

The same "Stop running the script?" script message is also observed after opening the windows listed below via the "ASR" order.

* Service Request Notes window (w_asr_notes_list)

* Connection Identification (w_asr_ecckt_maintenance)

* Access Service Request User Data (w_user_data_maint)

Cause

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