New Insurance Is Added Before Order Completion In Sales Orders For Upgrades
(Doc ID 2988186.1)
Last updated on DECEMBER 27, 2023
Applies to:
Oracle Communications Billing and Revenue Management - Version 12.0.0.4.0 and laterInformation in this document applies to any platform.
Symptoms
New insurance is added before order completion in sales orders for Upgrades
It is been noticed that on upgrade orders, the insurance line item with an "Add" action is moving to complete before the rest of the order.The old insurance cancellation is failing with DEADLOCK. As a result, customer is charged for old and new insurance together if they upgrade and have existing insurance.
Steps to recreate the issue:
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1. Create a product at account level.
2. Create an account and purchase the above created product.
3. After sometime cancel the product.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |