Send RFI unique code not received (Doc ID 2988439.1)

Last updated on NOVEMBER 27, 2023

Applies to:

Symptoms

Customer is getting the email for send RFI, however token is not being received.

getting bellow error in catalina.out logs,

Token generated time == 2023-09-25T10:53:39.905Z
RFI_TOKEN_VALIDITY == 1440
[EL Fine]: sql: 2023-09-25 13:54:15.575--ServerSession(1585051798)--Connection(117847499)--Thread(Thread[https-jsse-nio-8120-exec-8,5,main])--SELECT t1.N_DOCUMENT_ID, t1.V_REQUEST_ID, t1.LAST_MOD_DATETIME, t1.D_UPLOAD_DATE, t1.N_APPLICATION_ID, t1.V_DEL_FLAG, t1.V_DOCUMENT_ABS_PATH, t1.V_DOCUMENT_NAME, t1.V_DSNID, t1.V_UPLOADED_BY FROM AAI_DOCUMENT_REQMAP_MLS t0, AAI_DOCUMENT_REQMAP t1 WHERE (((t1.V_DEL_FLAG = ?) AND (t0.V_METADATA_LOCALE = ?)) AND ((t0.N_DOCUMENT_ID = t1.N_DOCUMENT_ID) AND (t0.V_REQUEST_ID = t1.V_REQUEST_ID)))
bind => [N, en_US]
from email is :fccm_###@*****.com and to mail is:*****@######.com
processRFIMail failure cnt 1 error-->javax.mail.MessagingException: Could not convert socket to TLS;
nested exception is:
javax.net.ssl.SSLHandshakeException: Remote host terminated the handshake

Cause

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