Error No: 305200001 Description: Documentum Attachment Save Error: Exception: Argus was unable to push document to Document Management System. (Doc ID 2992333.1)

Last updated on DECEMBER 12, 2023

Applies to:

Symptoms

 After a recent upgrade to Argus Safety 8.4.1 When attempting to Attach a Document to Any case via the Case Form > [Additional Information] > Notes and Attachments, when clicking on Save the below warning is thrown:

After configuring the Bridge per Chapter 11 of the installation guide i.e.

11-1 Configure Argus Bridge

Use Argus Bridge to configure the Document Management System and Translation capabilities provided with Argus.

Note:

You must configure Argus Bridge whether you are performing a fresh installation or upgrading from an existing version.

1. Generate a new key for Argus Bridge.

a. When installation is complete, go to the server where the database tools are installed.

b. From the main menu, open the Argus Crypto tool.
c. Click New.
d. Click Generate Bridge Secure Keys.
e. Open the ArgusSecureKey.ini file.
f. Copy the JwtPrivateKey=value and JwtPublicKey=value, and paste in the Argussecurekey.ini file on all Web Servers and Transaction Servers.

IMPORTANT NOTE: Above should be done on ALL WEB AND TRANSACTION SERVERS used for this installation

The value in this is a long encrypted string.

2. Update the new Argus Bridge details in the Oracle Argus Safety Console.

a. Log in to Oracle Argus Safety.
b. Go to Argus Console > System Configuration > System Management (Common Profile Switches) > Network Settings.

c. In the Argus Safety API Load Balancer URL field, enter the internal load balancer URL with port.

Note - If you do not have the API load balancer URL - Use the Argus web URL/Web server IP Address with port 8091. Port 8091 is the designated Argus Bridge Port

d. Click Save.

Do an IISRESET on all WEB and Transaction servers.

The above steps resolved the Private Key is Null warning, since this is required in Argus.ini file per above steps.

However, attempting to save a case after attaching a document still had an issue, the below NEW warning was thrown:

Changes

 A recent upgrade to Argus Safety 8.4.1 and Bridge Configuration per installation guide.

Cause

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