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Custom PDF Request Fails With Connector Failed Error (Doc ID 2992342.1)

Last updated on JANUARY 18, 2024

Applies to:

Oracle Life Sciences InForm CRF Submit - Version 7.0.0 and later
Information in this document applies to any platform.

Symptoms

 Custom PDF Request fails with Connector Failure and the SourceDataApi logs shows the below error

2023-12-07 14:03:47,973 [92] ERROR CRFS.Connector.Server.Task.ConnectorTask [(null)] - CRFS.Core.Exceptions.RequestException: Trial [ID: 114047, Name: Trialname] Request [ID: 172475, Name: trialname712202319338] ReqFile [ID: 11223897, Name: 9003\Trialname-90031001, Status: ConnectorFailed] Error executing task. Message: Exception of type 'CRFS.Core.Exceptions.ApiException' was thrown. ---> CRFS.Core.Exceptions.ApiException: Exception of type 'CRFS.Core.Exceptions.ApiException' was thrown. ---> CRFS.Core.Exceptions.ClinicalDataException: Multiple itemgroups (ID: DS001.722855301874024) found for the form (OID: 66686). at CRFS.Connector.InForm.SubjectData.InFormSubject.MergeMetaData() in C:\RelEngTools\JenkinsNode\workspace\CRFS-7.0.1.2\CRF_Submit_7.0.1.2_Build\SourceCode\CRFS.Connector.InForm\SubjectData\InFormSubject.FormData.cs:line 362

Cause

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