Tomcat Version 8.5.9 Cannot Be Started as Windows Service If Using Java 8_371 or Later (Doc ID 2992608.1)

Last updated on DECEMBER 18, 2023

Applies to:

Symptoms

When starting Service Name: AgilePLM_AdminClient via Windows Services, it starts for a while and stops abruptly.

 Error:

    Error in  C:\ProgramData\agile\installer\6.2.1\admin\apache-tomcat\logs\Catalina_<date>.log :

     31-Oct-2023 11:29:20.788 SEVERE [main] org.apache.catalina.startup.Catalina.load Catalina.start

     org.apache.catalina.LifecycleException: Failed to initialize component [StandardServer[8005]]

              at org.apache.catalina.util.LifecycleBase.init(LifecycleBase.java:112)

              at org.apache.catalina.startup.Catalina.load(Catalina.java:606)

              at org.apache.catalina.startup.Catalina.load(Catalina.java:629)

              at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

              at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)

              at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)

              at java.lang.reflect.Method.invoke(Method.java:498)

              at org.apache.catalina.startup.Bootstrap.load(Bootstrap.java:311)

              at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:494)

Caused by: java.lang.UnsatisfiedLinkError: C:\Program Files\Java\jdk1.8.0\jre\bin\sunmscapi.dll: Can't find dependent libraries

Fact

1.  e6 installed: e6.2.1.0
2. Java version: 1.8.371 or later.
3. Tomcat version: 8.5.9 (packaged in e6.2.1 GA)
4. Microsoft Visual C++ 2010 x86 Redistributable installed.

 The issue can be reproduced at will with the following steps:

1. Start AgilePLM_AdminClient via Windows Services

Changes

Cause