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There Are No Security Questions Set for This User. Please Call Your Administrator or Email Support (Doc ID 2993430.1)

Last updated on JANUARY 08, 2024

Applies to:

Primavera Unifier - Version 22.12.9.0 and later
Primavera Unifier Cloud Service - Version 21.12.9.0 and later
Information in this document applies to any platform.

Symptoms

A user with a Bidder account cannot reset the password due to a Security Question issue.

The following is returned to the Sign In page:

There are no security questions set for this user. Please call your administrator or email support.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

  1. Open the Unifier partner link.
  2. Put in in bidder username/e-mail.
  3. Click on the "Forget Password" hyperlink to reset the password.
  4. The above is returned to the sign in page even though there is no Password Policy applied for bidder accounts based on the setting.

Cause

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In this Document
Symptoms
Cause
Solution
References


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