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Receiving 504 Gateway Time-Out Error During ICSR Import (Doc ID 2995171.1)

Last updated on JANUARY 16, 2024

Applies to:

Oracle Life Sciences Argus Interchange - Version 8.2.3 to 8.4.1 [Release 8.2 to 8.4]
Information in this document applies to any platform.


Symptoms

Attempting to import a number of large ICSRs files at one time causes the system to sit in "Processing" state indefinitely and eventually returns a 504 Gateway Time-out error.  There is no determined number of large files that will cause the timeout as each file will vary in size.

 

Cause

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In this Document
Symptoms
Cause
Solution
References

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