Customer Telecome Info Populating From Other Customers In The Account (Doc ID 2995436.1)

Last updated on DECEMBER 28, 2023

Applies to:

Symptoms

ACTUAL BEHAVIOR
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 Customer Telecom Info populating from other customers in the account.

User have noticed that some of the customer specific information got copied over to the other customers in the accounts during the on-boarding process.

EXPECTED BEHAVIOR
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System should not populate the customer telecom information from other customers in the accounts.

STEPS
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The issue can be reproduced at will with the following steps:
1. Open an Account through AOB with Primary, secondary and Spouse Applicants.
2. Give Telecom information in Primary and Secondary. Did not give Telecom details for Spouse.
3. Relevant Telecom details should pass to Primary and Secondary and Telecom was blank for Spouse.
4. Telecom for Secondary Applicant should not get copied to Spouse.

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot have the Customer Telecom Info properly instead it is getting populating from other customers in the account.

Cause

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