Payment Excess Not Allocating To Billing Charges (Doc ID 2995451.1)

Last updated on DECEMBER 28, 2023

Applies to:

Symptoms

ACTUAL BEHAVIOR
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Payment Excess not Allocating to Charges

For a main account which is currently showing as delinquent, user don't see the Payment Excess allocating correctly to the new billed charges.

EXPECTED BEHAVIOR
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System should allocate the payment excess amount appropriately to the newly billed charges.
STEPS
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The issue can be reproduced at will with the following steps:
1. Open Main Account with Multiple Associates
2. Make Excess Payment on Main before 1st Dues.
3. On running Billing and MEA Batch Jobs, Amounts distributed to Main and Associates as per Payment Hierarchy selected in Main account Contract.
4. Verified Balances and Paid Term
5. Verified for Payment Hierarchy types - OUTSTANDING BALANCE RATIO, Due Amount Ratio incl Current Due, Equal, Total Due incl Current Due.

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot payment excess amount allocated properly to the new billing charges for the accounts.

Cause

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