My Oracle Support Banner

List Of Contract Characteristics Disappear On UI After Refresh (Doc ID 2995992.1)

Last updated on JANUARY 09, 2024

Applies to:

Oracle Financial Services Revenue Management and Billing - Version and later
Information in this document applies to any platform.


On RMB v5., Characteristics disappear on UI

We are facing an issue with the characteristics present on contract.
Once a user adds a characteristic to a contract and clicks on Save button, the characteristic displays on the UI.
However, the list of characteristics disappears from the UI after clicking on Refresh Button.
The corresponding entry of the same characteristic still can be found in the database table - CI_SA_CHAR.

List of Contract Characteristics disappear on UI when Refresh button is clicked. But the relevant entries show in DB table (CI_SA_CHAR).

Since Characteristics added successfully, Refreshing the UI should not disappear it from the UI page.

The issue can be reproduced at will with the following steps:
1. Access a Contract
2. Add a characteristic to the contract
3. Clicks on Save button
  - Characteristic displays on the UI
4. Click on Refresh Button
  - List of characteristics disappears from the UI
5. Check database table - CI_SA_CHAR for this record
  - Corresponding entries of the same characteristic exist in the table


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.