My Oracle Support Banner

Assignment Dropdown Is Blank And Case Says It Is Locked (Doc ID 2997680.1)

Last updated on JANUARY 17, 2024

Applies to:

Oracle Financial Services Enterprise Case Management - Version 8.0.5 and later
Information in this document applies to any platform.

Symptoms

ECM 802
--------------------
when an investigator works a case and tries to assign it, the assignment dropdown is empty and when it has anything selectable, the case does not move to a new person.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.