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Crew Shift Manually Completed On Web App And Not Closed On Mobile App (Doc ID 2998508.1)

Last updated on JANUARY 17, 2024

Applies to:

Oracle Utilities Mobile Workforce Management - Version and later
Information in this document applies to any platform.


crew shift manually completed on Web app and not closed on Mobile app

While trying some tests on MWM we try the following scenario:
1- login to the mobile app with user name
2- start the shift
3- force log off the crew shift from the web app with device battery drain as status reason (like a sleep mode in laptop)
4- complete the shift from the portal in web app
result: try to open the mobile app found that I'm still in the shift! try to exit and login again and still in the same completed shift.

Expected result:
A popup displayed on mobile app notify me that the shift is completed and kick me out of it and when I try to login again the app said that there is no planned shift.

Is there is a way to reach that expected result?


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