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Mandatory Activities Not Being Removed From Shifts That Have A POU (Doc ID 2998524.1)

Last updated on JANUARY 17, 2024

Applies to:

Oracle Utilities Mobile Workforce Management - Version 2.3.0.3.0 and later
Information in this document applies to any platform.

Symptoms

On : 2.3.0.3.0 version, Scheduling

ACTUAL BEHAVIOR
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Mandatory Activities not being removed from shifts that have a POU


We have a major issue where Mandatory Activities are
1) Being assigned to shifts that have POUs. In this case the POU was created with a time period of 2PM to 3 PM on 10/19.
2) They are not being unassigned from the shifts even after they have been completed <SM_STOP_SHIFT_COMPLETED_STATUS_ERROR>.
3) The activities seem to come off of the shifts only around 12AM on 10/20.


Cause

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In this Document
Symptoms
Cause
Solution
References


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