My Oracle Support Banner

ATO Item Scheduling Failed The Requested Item Or One Of Its Component Is Not Collected (Doc ID 300128.1)

Last updated on AUGUST 19, 2019

Applies to:

Oracle Global Order Promising - Version 11.5.10 and later
Information in this document applies to any platform.


Symptoms

Customer does NOT use ATP.
Enters ATO on sales order.
Books order.
Scheduling, which is performed at booking, fails.
Error message is also displayed when trying to enter a schedule
ship date on the line and tabbing out of the field.

Error Message
- - - - - - - - - - - - - - - - - - - - - -
Scheduling Failed
The Requested item or one of its component is not collected


Reponsibility: OM Super User
Navigation: Order,Returns > Sales Orders
Enter Sales order line .ATO Model .
Click Configurator and select options .
Then book order . Booking fails since the lines cannot be scheduled.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.