Modified Letter Templates Are Not Saved in the Case Form > Activities > Contact Log Section
(Doc ID 3002773.1)
Last updated on FEBRUARY 12, 2024
Applies to:
Oracle Life Sciences Argus Safety - Version 8.2.3.1 to 8.4 [Release 8.2 to 8.4]Information in this document applies to any platform.
Symptoms
Letter templates that are modified in the Case Form > Activities tab > Contact Log section are not saved in the case.
Steps to reproduce:
1. Book in a case
2. Go to Activities > Contact Log section
3. Click 'New Letter' and select a template
4. Once the template is downloaded, open it and edit it to differentiate it from the template, save it
5. In the pop-up "Save Letter", click "Yes to save the modified letter"
6. A browse window is displayed, navigate to the saved template, upload it
7. On the resulting new record in Activities > Contact Log, click the email icon, then in the resulting Email Letter pop-up, click the hyperlink
8. The original template is displayed unchanged, not the modified one
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |