Full Charge Product Prorated In CMT Migration Scenario (Doc ID 3003580.1)

Last updated on FEBRUARY 14, 2024

Applies to:

Symptoms

Product is configured to charge 'full' on purchase and cancel, but it is prorating during the last cycle.

Product configuration, Proration:

When purchased mid-cycle: Full Charge
When cancelled mid-cycle: Full Charge
When the cycle changes: Full Charge

Customer migrated account and its subscriptions using Conversion Manager Tool (CMT) and shares the below example:

 
Expected amount for 1/6/2023 0:00 - 22-06-23 15:17:51 is 0.91.

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Tested 2 scenarios for running pin_cycle_fees:

First scenario
1. pin_cycle_fees -cycle_fees
2. pin_cycle_fees -cancel
Customer gets all months from cycle start full charged and last month prorated and product is cancelled.


Second scenario
1. pin_cycle_fees -cancel
2. pin_cycle_fees -cylce_fees

Customer gets last month full charged, without any charge on previous months from cycle start and product is cancelled.

Steps following migration are:

Importing and deploying
1. ./pin_cmt -import -file input_file.xml 10
3. ./pin_cmt -deploy 1 10

Accounts are synchronized with ECE after deploying using publish script.

Using utility pin_cycle_fees
1. pin_virtual_time -m 1 063023592023
2. pin_cycle_fees -cycle_fee -verbose
3. pin_cycle_fees -cancel -verbose

Subscriptions are generated on account with unexpected amount for last month.

Changes

Cause

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