User Ids Are Mapped to Employee Ids Instead of Email Ids When Previewing Results and Synchronizing Users from LDAP to Agile (Doc ID 3003622.1)

Last updated on FEBRUARY 10, 2024

Applies to:

Symptoms

In Agile User ids are mapped wrongly to employee ids instead of email ids.
Same issue is seen in Java Client Preview Results as well as Refresh Users from LDAP Directory.

The issue can be reproduced at will with the following steps:

1. Login to Java Client (http(s)://<FQDN>:<port>/JavaClient/start.html) as 'Admin' user.
2. Go to Admin | Server Settings | LDAP | Preview Results.
3. Employee ids are reflected in User ids in place of email ids.
4. Go to User Settings | Users tab | Refresh Users from Active Directory.
5. The user ids are wrongly mapped to employee ids and not email ids after synchronization as well.

Cause

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