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EVENT_ADJUSTMENT on Bill With Status Settled and Due = 0 Results in Negative Due Amount (Doc ID 3005925.1)

Last updated on MARCH 27, 2024

Applies to:

Oracle Communications Billing and Revenue Management - Version 12.0.0.6.0 and later
Information in this document applies to any platform.

Symptoms

After performing an EVENT_ADJUSTMENT on a bill with status Settled and Due = 0 , the due amount is changed to negative value and the status is changed to PartiallyPaid. The credit must be applied, but transfer only happens in the next bill because there is no due in this bill to transfer.

Another problem after item adjustment in bill already Settled, Billing and Revenue Management (BRM) makes item transfer with amount = 0

Steps to reproduce:

1. Made some payment to make item due 0.
2. (OOB) Parameter is disabled<EventAdjustmentUnallocation> in bus_params_AR.xml file: Made an event adjustment, adjustment amount was transferred to that item and item due has changed to negative.
3. Parameter is enabled: Made an event adjustment, adjustment amount remained unallocated.

Cause

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In this Document
Symptoms
Cause
Solution
References


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