My Oracle Support Banner

OSM 7.3.0.X Automation Component Is Not Deployed Using Design Studio 7.4.X (Doc ID 3008317.1)

Last updated on SEPTEMBER 16, 2024

Applies to:

Oracle Communications Order and Service Management - Version 7.3.0.0.0 to 7.3.1.0.0 [Release 7.3.0]
Oracle Communications Service Catalog and Design - Version 7.4.0.0.0 to 7.4.2.0.0 [Release 7.4.0 to 7.4.2]
Information in this document applies to any platform.

Goal

Automation Task not picking responses from queue

We have installed OSM 7.3.0 and tested a few orders. We are observing that automation tasks are not picking up responses from response queues. Upon further investigation we found that the consumer current of all response queues are 0. We also created a sample project with automation task listening to a sample response queue. But the issue couldn't be reproduced.

So, it looks like the issue is not specific to customer cartridges and somehow the plugins are not getting registered as consumers of the response queues. We upgraded the same set of customer cartridges to 7.4.1 and deployed them in our local VM and its working there.
 

Solution

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Goal
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.