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Unable to Start Custom CSRP And Custom NEP Servers After The In-place Upgrade (Doc ID 3009211.1)

Last updated on MARCH 22, 2024

Applies to:

Oracle Communications ASAP - Version 7.4.0.0.0 and later
Information in this document applies to any platform.

Symptoms

We are working on to do the in-place upgrade by using new Application server (moving from RHEL6.10 to RHEL8.8) and existing DB Server(using existing DB Schemas) but while trying to start the ASAP then we are unable to start custom CSRP and custom NEP servers.

As we installed DB Client 19c so we have libnnz19.so library inside $ORACLE_HOME/lib directory not libnnz11.so file and In Weblogic directory we observed we have libnnz11.so file but that will be on 64bit so which one we have to use?

Following error messages appeared in the ASAP.Console file.

ASAP.Console:

/u01/xxxx/ASAP/programs/<XXX_srp>: error while loading shared libraries: libnnz11.so: cannot open shared object file: No such file or directory
Failed to start Application [<SRP_SERVER_NAME>]
/u01/xxxx/ASAP/programs/<XXX_srp>: error while loading shared libraries: libnnz11.so: cannot open shared object file: No such file or directory
Failed to start Application [<SRP_SERVER_NAME>]
/u01/xxxx/ASAP/programs/<XXX_nep>: error while loading shared libraries: libnnz11.so: cannot open shared object file: No such file or directory
Failed to start Application [<NEP_SERVER_NAME>]
/u01/xxxx/ASAP/programs/<XXX_nep>: error while loading shared libraries: libnnz11.so: cannot open shared object file: No such file or directory
Failed to start Application [<NEP_SERVER_NAME>]

Changes

 We are working on to do the in-place upgrade by using new Application server (moving from RHEL6.10 to RHEL8.8) and existing DB Server(using existing DB Schemas).

As we installed DB Client 19c so we have libnnz19.so library inside $ORACLE_HOME/lib directory not libnnz11.so file and In Weblogic directory we observed we have libnnz11.so file but that will be on 64bit so which one we have to use?

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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