'777100' Error When Generating A DCI Form / Running the DCI Forms Migration Utility. (Doc ID 3009985.1)

Last updated on MARCH 12, 2024

Applies to:

Oracle Clinical - Version 5.4.0 and later
Information in this document applies to any platform.

Symptoms

1)
OC: Below error appears when trying to generate a DCI Form for any DCI:

777100: Either the PDR PDF or the HTML DCI Form failed to be generated or the url of its location is incorrect.

i.e.

2)
DCI Forms Regeneration utility: below error is reported for all DCIs in the log file when the PDR template is being generated (HTML template gets generated successfully):

Error 777100: Either the PDF for the DCI Form failed to be generated, or the url of its location is incorrect.

i.e.

Start Time 07-MAR-2024 15:37:49
Generating PDR Templates and HTML DE Forms for study: SSB_TEST
   Generating PDR Template for dci: CRT (id : 26001 ) version: 1
   PDR Template generation Failed for dci: CRT version: 1
   Reason : Error 777100: Either the PDF for the DCI Form failed to be generated, or the url of its location is incorrect.
   Generating HTML Template for dci: CRT (id : 26001 ) version: 1
   Successfully generated HTML Template for the dci: CRT version: 1
   Generating PDR Template for dci: CBG (id : 30001 ) version: 1
   PDR Template generation Failed for dci: CBG version: 1
   Reason : Error 777100: Either the PDF for the DCI Form failed to be generated, or the url of its location is incorrect.
   Generating HTML Template for dci: CBG (id : 30001 ) version: 1
   Successfully generated HTML Template for the dci: CBG version: 1
etc

3)
When debug is enabled for the DCI Form Regeneration utility (see MOS Document: 781331.1 for details on how to enable) then the below error is logged in the output:

Reading the PDF
Exception in ocl_dcif_generator.isPDFGenerated ORA-29273: HTTP request failed
Stack trace ORA-06512: at "SYS.UTL_HTTP", line 380
ORA-06512: at "SYS.UTL_HTTP", line 1148
ORA-06512: at "SYS.OCL_SYS_UTL_HTTP_WRAPPER", line 6
ORA-06512: at "RXC.OCL_DCIF_GENERATOR", line 3051
Failed reading1
PDR Template generation Failed for dci: AE version: 1
Reason : Error 777100: Either the PDF for the DCI Form failed to be generated, or the url of its location is incorrect.

4)
Below has been confirmed:

OPA_XMLTEMP_HTTP registry setting has a valid 'HTTP' URL value e.g. http://<server.domain>:80/opa54/rdc/temp
OPA_XMLTEMP_UNC registry setting has a valid value e.g. 'OPA_HOME/html/rdc/temp'
If a valid file name (which resides in the apps server location specified for the OPA_XMLTEMP_UNC registry setting) is appended to the OPA_XMLTEMP_HTTP registry setting value then the file appears in a browser window e.g. http://<server.domain>:80/opa54/rdc/temp/XMLGEN260011USSOPS$USER1159temp.pdf
Reports Queue Manager (RQM): shows the 'XML input' to 'PDF output' job (e.g. 'XMLGEN260012USXXX2904temp.xml' to 'XMLGEN260012USXXX2904temp.pdf') completes successfully

Changes

Cause

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'777100' Error When Generating A DCI Form / Running the DCI Forms Migration Utility. (Doc ID 3009985.1)

Applies to:

Symptoms

Changes

Cause

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