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Page Setup Window Freezes in P6 Professional Client When Attempting to Modify Header (Doc ID 3010291.1)

Last updated on MARCH 18, 2024

Applies to:

Primavera P6 Enterprise Project Portfolio Management - Version 5.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to modify a header in page setup, the application hangs after clicking modify.  P6 Professional goes into a not responding state as well on the application title bar.


EXPECTED BEHAVIOR
-----------------------
For P6 Professional not to hang or to accumulate junk html.


The issue can be reproduced at will with the following steps:

  1.  In Projects view go to Page Setup.
  2.  Edit the Header, click Modify.
  3.  Copy/paste text from Word.
  4.  Save layout/header.
  5.  Go back to header, click Modify and delete the text manually (Do NOT use ctrl + A delete).
  6.  Save.
  7.  Junk HTML is left over and when this process is done over and over again it causes an accumulation of junk html that appears to cause the application to hang eventually.

Cause

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In this Document
Symptoms
Cause
Solution
References


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