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OC3C Application Upgrade Fails With Invalid User Error (Doc ID 3011165.1)

Last updated on MARCH 22, 2024

Applies to:

Oracle Communications Convergent Charging Controller - Version 12.0.6.0.0 and later
Information in this document applies to any platform.

Symptoms

When Application rpm (Red Hat Package Manager) is executed the below error occurs.

[username@hostname PATCH34602161]# rpm -i --nodeps P34602161SMS.linux.rpm
NOTE: Application ccsExternalProcedureDaemon not currently running
Log file will be written to: /IN/service_packages/PATCH/logs/P34602161SMS_postinstall_20231220090453.txt
Found patch migration starting point: P34602161SMS.
Performing migration.
Running up on P34602161SMS
Up: 10_uninstall_kill_processes.sh
Up: 20_dependency_check.sh
Up: 20_verify_files.sh
(I.B.1) Verifying existence of patch files ....
Up: 40_install_files.sh
(I.B.2) Installing patch files ....
Creating directory /IN/service_packages/PATCH/Patch34602161SMS/old//P34602161SMS
Creating /IN/service_packages/PATCH/Patch34602161SMS/old//P34602161SMS/installedFiles.log
Up: 50_HelpDelivery.sh
Configuring ACS Service helpfiles
chown: invalid user: 'acs_oper:esg'
Configuring SMS Service helpfiles
chown: invalid user: 'smf_oper:esg'
Configuring CCS Service helpfiles
chown: invalid user: 'ccs_oper:esg'
Configuring RIMS Service helpfiles
chown: invalid user: 'rim_oper:esg'
Configuring VPN Service helpfiles
chown: invalid user: 'acs_oper:esg'
Configuring NP_SERVICE_PACK Service helpfiles
chown: invalid user: 'smf_oper:esg'
Configuring DAP Service helpfiles
chown: invalid user: 'smf_oper:esg'
Configuring LCP Service helpfiles
chown: invalid user: 'smf_oper:esg'
Configuring RCA Service

Cause

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In this Document
Symptoms
Cause
Solution
References


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