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After the initial Start Activity Field Activity (FA) is completed, no succeeding pending Start Activity FA is created when a Pending Start Service Agreement’s (SA) move-in date is updated via the Start/Stop page (Doc ID 3011821.1)

Last updated on MARCH 26, 2024

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.7.0.3.0 to 2.9.0.1.1 [Release 2.7 to 2.9]
Information in this document applies to any platform.

Symptoms

After installing the <Patch 32227372> and <Patch 33285010>. Still, a few scenarios not working.

After the initial Start Activity Field Activity (FA) is completed, no succeeding pending Start Activity
FA is created when a Pending Start Service Agreement’s (SA) move-in date is updated via the
Start/Stop page.

Still, We found that the patch is not working for a few Scenarios.

-----------------------------------------------------------------
SC1-Description:

Adjusting move-in date in MIMO Panel, FA completed

1. Perform Move-In on 2022-02-25
2. SA is created:
3. SA/SP page: Field Activity was created with the start date
4. Completed the Field Activity Manually:
5. Change the Move-In date to 2022-02-27 and click on SAVE
6. SA/SP Page: No new fa got created for the new Move-In date

----------------------------------------------------------
SC2-Description:

Pending Start manually remove start date from SA Page, FA completed

Start the Service :
SA is created:
SA/SP page: Field Activity is created for the start date
Completed the Field Activity Manually
Change the start date from the SA page:
No New FieldActivity got created for the new start date 2022-02-28

------------------------------------------------------------------
SC3-Description:

Perform Move-in, Move-Out

Perform Move-In on 2022-02-25
SA is created:
SA/SP Page: Field Activity is Created for the 2022-02-25 start date
Completed the Field Activity Manually:
Move - Out on 2022-02-25
SA/SP Page: Field Activity is created on 2022-02-25 of stop activity
Completed the field Activity Manually
Change the stop date to 2022-02-27 and click on SAVE.
SA/SP Page: No New FA got created for the new stop date 2022-02-27

Changes

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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