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ECM 8123 | Print PDF Is Failing When Comment Exceeds 4000 Characters And Contain Multibyte Character (Doc ID 3012809.1)

Last updated on APRIL 01, 2024

Applies to:

Oracle Financial Services Enterprise Case Management - Version 8.0.7 and later
Information in this document applies to any platform.

Symptoms

Customer click on the Print PDF action from inside a Case and blank screen appears as the comment inside the Case is over 4000 characters and contains multibyte characters.
This causes the form query to fail with the following error:
ORA-64203: Destination buffer too small to hold CLOB data after character set conversion.

Cause

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In this Document
Symptoms
Cause
Solution
References


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