CNE| Billing is Failing With PIN_ERR_NO_CREDIT_BALANCE (Doc ID 3012824.1)

Last updated on APRIL 22, 2024

Applies to:

Symptoms

The issue can be reproduced at will with the following steps:

1. Pvt Jan1 - Create an account using the below input flist
0 PIN_FLD_POID POID [0] 0.0.0.1 /plan 2156683 0
0 PIN_FLD_LOCALES ARRAY [1] allocated 20, used 2
1 PIN_FLD_LOCALE STR [0] "en_UK"
1 PIN_FLD_CURRENCY INT [0] 840
0 PIN_FLD_PAYINFO ARRAY [0] allocated 20, used 5
1 PIN_FLD_NAME STR [0] "10001"
1 PIN_FLD_POID POID [0] 0.0.0.1 /payinfo/invoice -1 0
1 PIN_FLD_INHERITED_INFO SUBSTRUCT [0] allocated 20, used 1
2 PIN_FLD_INV_INFO ARRAY [0] allocated 20, used 9
3 PIN_FLD_DELIVERY_PREFER ENUM [0] 0
3 PIN_FLD_NAME STR [0] "test2 test2"
3 PIN_FLD_INV_TERMS ENUM [0] 0
3 PIN_FLD_DELIVERY_DESCR STR [0] "test2@gmail.com"
3 PIN_FLD_COUNTRY STR [0] "IN"
3 PIN_FLD_ZIP STR [0] "101"
3 PIN_FLD_STATE STR [0] "Jharkhand"
3 PIN_FLD_CITY STR [0] "Racnhi"
3 PIN_FLD_ADDRESS STR [0] "123"
1 PIN_FLD_PAY_TYPE ENUM [0] 10001
1 PIN_FLD_FLAGS INT [0] 1
0 PIN_FLD_SERVICES ARRAY [0] allocated 20, used 6
1 PIN_FLD_SERVICE_OBJ POID [0] 0.0.0.1 /service/telco/gsm/telephony -1 0
1 PIN_FLD_LOGIN STR [0] " "
1 PIN_FLD_DEAL_OBJ POID [0] 0.0.0.1 /deal 2154635 0
1 PIN_FLD_BAL_INFO_INDEX INT [0] 0
1 PIN_FLD_BAL_INFO ARRAY [0] NULL array ptr
1 PIN_FLD_ALIAS_LIST ARRAY [1] allocated 20, used 12
2 PIN_FLD_NAME STR [0] "46767121708595999"
0 PIN_FLD_PROFILES ARRAY [0] allocated 20, used 2
1 PIN_FLD_INHERITED_INFO SUBSTRUCT [0] allocated 20, used 1
2 PIN_FLD_CUSTOMER_CARE_INFO SUBSTRUCT [0] allocated 20, used 1
3 PIN_FLD_GROUP_TYPE ENUM [0] -1
1 PIN_FLD_PROFILE_OBJ POID [0] 0.0.0.1 /profile/customer_care -1 0
0 PIN_FLD_NAMEINFO ARRAY [1] allocated 20, used 12
1 PIN_FLD_LAST_NAME STR [0] "test2"
1 PIN_FLD_MIDDLE_NAME STR [0] "test2"
1 PIN_FLD_FIRST_NAME STR [0] "test2"
1 PIN_FLD_SALUTATION STR [0] ""
1 PIN_FLD_CONTACT_TYPE STR [0] "Primary"
1 PIN_FLD_EMAIL_ADDR STR [0] ""
1 PIN_FLD_COUNTRY STR [0] "IN"
1 PIN_FLD_ZIP STR [0] "101"
1 PIN_FLD_STATE STR [0] "JHARKHAND"
1 PIN_FLD_CITY STR [0] "Racnhi"
1 PIN_FLD_ADDRESS STR [0] "123"
1 PIN_FLD_COMPANY STR [0] "test2"
0 PIN_FLD_BAL_INFO ARRAY [0] allocated 20, used 3
1 PIN_FLD_NAME STR [0] "Balance Group<Account>"
1 PIN_FLD_POID POID [0] 0.0.0.1 /balance_group -1 0
1 PIN_FLD_BILLINFO ARRAY [0] NULL array ptr
0 PIN_FLD_ACCTINFO ARRAY [0] allocated 20, used 2
1 PIN_FLD_POID POID [0] 0.0.0.1 /account -1 0
1 PIN_FLD_BAL_INFO ARRAY [0] NULL array ptr
0 PIN_FLD_BILLINFO ARRAY [0] allocated 20, used 11
1 PIN_FLD_PAY_TYPE ENUM [0] 10001
1 PIN_FLD_PAYINFO ARRAY [0] NULL array ptr
1 PIN_FLD_POID POID [0] 0.0.0.1 /billinfo -1 0
1 PIN_FLD_ACTG_FUTURE_DOM INT [0] 22
1 PIN_FLD_BILL_WHEN INT [0] 1
1 PIN_FLD_CURRENCY INT [0] 840
1 PIN_FLD_ACTG_TYPE ENUM [0] 2
1 PIN_FLD_BILLINFO_ID STR [0] "Bill Unit(1)"
1 PIN_FLD_BAL_INFO ARRAY [0] NULL array ptr
1 PIN_FLD_PARENT_BILLINFO_OBJ POID [0] 0.0.0.0 / 0 0
1 PIN_FLD_AR_BILLINFO_OBJ POID [0] 0.0.0.1 /billinfo -1 0

2. Pvt Jan 5 - Create usage
3. Pvt Feb 1 - Perform rollover activity
3. Pvt Mar 3 - Perform billing

Billing is failing with PIN_ERR_NO_CREDIT_BALANCE error

Cause

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