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No Polish Font In CCB 2.8 (Doc ID 3013068.1)

Last updated on MARCH 27, 2024

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.8.0.0.0 and later
Information in this document applies to any platform.

Goal

**Examples provided in this article do not represent real life personal/confidential information**

**Disclaimer:** This KM article may include the following abbreviations:

CCB - Oracle Utilities Customer Care and Billing
OUAF/FW - Oracle Utilities Framework

After recently upgrading  Oracle Utilities Customer Care and Billing (CCB) version from 2.6 to 2.8 , it has been seen that there are no polish fonts in CCB 2.8.

The upgrade was made step-by-step according to CC&B 2.8 Documentation pdf -> CCB_Installation_Guide_v2_8_0_0.pdf: Chapter 9 Upgrade Procedure.
After upgrading it has been installed  "Oracle Utilities Customer Care and Billing V2.8.0.0.0 JUL-2021 HOT FIX ROLLUP" patch 33121217 and after that the Polish Language Pack -> patch 33050799.
Both above patches have been installed according to included readme.txt instructions.

But , the Polish characters are different from the rest of the characters .

Polish letters "ś" and "ż" are bigger comparing to the rest of the letters.
The word "Odświeżanie" , from the button with that label, looks in CCB 2.8 more like "OdŚwieŻanie" than "Odświeżanie", which is wrong.

"Odświeżanie" - OK
"OdŚwieŻanie" - NOT OK

The issue occurs across the whole system with all Polish characters like: ą, ć, ę, ł, ń, ó, ś, ź, ż ł.

 

Solution

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In this Document
Goal
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