Decisions Not Appearing For PEP & EDD Alerts (Doc ID 3013981.1)

Last updated on APRIL 05, 2024

Applies to:

Oracle Financial Services Customer Screening - Version 8.0.8.2.0 and later
Information in this document applies to any platform.

Unable to see decision on alerts

Steps to Reproduce: Open an alert and take an action or add comments to the alert and click on save and close and open the same alert again

Actual Behavior: alert decisions are not visible when we open the alert

Expected Behavior: Alert decisions to be populated to take action

Issue Encountered:

When verified over PMF, the process shows completed

custom Status is created and issue is happening only for custom status

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In this Document

Symptoms

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