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FA With Error Stuck In Pending Status After Running FACOMPL Batch (Doc ID 3014048.1)

Last updated on APRIL 25, 2024

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.7.0.3.0 to 2.9.0.1.1 [Release 2.7 to 2.9]
Information in this document applies to any platform.

Symptoms

During the process of FACOMPL, certain FAs encountering an error remains at pending state.
- Error is not logged in the exception table
- FA remains on the same status and the batch will try to process it each time
- No information is displayed to users to warn them

Changes

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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