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Sending Claims Using ClaimsIn IP Causes a Few Failures with ERROR Unexpected error occurred com.oracle.healthinsurance.support.exception.TooManyRequestsException: null (Doc ID 3015689.1)

Last updated on APRIL 30, 2024

Applies to:

Oracle Health Insurance Claims Adjudication - Version 3.22.2.0.0 and later
Information in this document applies to any platform.

Symptoms

Sending Claims Using ClaimsIn IP Causes a Few Failures with ERROR Unexpected error occurred com.oracle.healthinsurance.support.exception.TooManyRequestsException: null


GENERAL INFORMATION
=====================

OHI Product: Oracle Health Insurance Claims Adjudication
OHI Version: 3.22.2.0.9


DESCRIPTION OF ISSUE
=====================
A few claims do not reach OHI Claims while sending them from ClaimsIn IP

In logs there were errors:

2023-07-11 09:38:17,463 [ Service Thread ] ERROR com.oracle.healthinsurance.support.metrics.internal.components.MemoryMonitorImpl - Entering the critical memory state
2023-07-11 09:38:17,465 [ [ACTIVE] ExecuteThread: '33' for queue: 'weblogic.kernel.Default (self-tuning)' ] ERROR com.oracle.healthinsurance.support.metrics.internal.components.OutOfMemoryProtector - No memory available to clone an object
2023-07-11 09:38:17,466 [ [ACTIVE] ExecuteThread: '33' for queue: 'weblogic.kernel.Default (self-tuning)' ] ERROR com.oracle.healthinsurance.support.exception.handler.OhiExceptionHandlerImpl - Unexpected error occurred
com.oracle.healthinsurance.support.exception.TooManyRequestsException: null
   at com.oracle.healthinsurance.support.metrics.internal.components.OutOfMemoryProtector$1.postClone(OutOfMemoryProtector.java:41)




 

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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