Checking ICSR Proccessed and Filtering on Transmission Date Results in "Error No: 1 Description: error_1."
(Doc ID 3015946.1)
Last updated on OCTOBER 12, 2024
Applies to:
Oracle Life Sciences Argus Safety - Version 8.4.1 and laterOracle Life Sciences Argus Interchange - Version 8.4.1 and later
Information in this document applies to any platform.
Symptoms
When one user navigates to the Reports > Processed ICSR Reports screen, selects Date Range = Transmission Date, then clicks on Retrieve, the following error occurs:
"Error No: 1 Description: error_1."
In the Argusvr2.log file, the below error is noted:
This issue is occurring only for one user and in one enterprise.
The standard method of clearing the cache for this user did not resolve the issue.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |