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TF Snr Supervisor Is Unable To Block The Alert when 4 eye is enabled (Doc ID 3016275.1)

Last updated on APRIL 18, 2024

Applies to:

Oracle Financial Services Transaction Filtering - Version 8.1.2 and later
Information in this document applies to any platform.

Symptoms

User reported issue that users(supervisor/snr supervisors)/himself unable to take the final action.
Steps to Reproduce: As senior supervisor take first action as recommend to block or recommend to release and then try to access same alert to close the alert (release or block)

Actual Behavior: Since the Senior supervisor user has taken first action as recommend to block or recommend to release, the other user mapped to same senior supervisor group is not getting option to release or block the same alert

Expected Behavior: Same user since it is mapped to senior supervisor, need to have access to release or block the same alert 

Changes

 NA

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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