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When Attempting to Copy Folders in Document Manager, a Unifier Error Code Is Displayed (Doc ID 3018680.1)

Last updated on MAY 01, 2024

Applies to:

Primavera Unifier - Version 23.12 to [Release 23.12]
Primavera Unifier Cloud Service - Version 23.12 to 24.3 [Release 23.12 to 24.3]
Information in this document applies to any platform.



When copying a folder to any other folder/location in the Document Manager templates, if the selected folder contains more than 1000 records (including records inside sub-folders), an error message is received.

ERROR: "Error Code: <company shortname>-<unique error code> An unexpected error has occurred, and the system cannot process your
request. Contact your System Administrator referencing this error code <company shortname>-<same unique error code>."



The issue can be reproduced at will with the following steps:

  1. Select a folder with more than 1000 records/documents in the project or shell Documents log.
  2. Select > Edit > Copy.
  3. Select the target location from the folders shown.
  4. Select the Include Comments check box if you want to copy any comments or markups that may be on documents within the copied folder.
  5. Click Copy. The folder and all contents (subfolders, documents, shortcuts) are copied to the target location.
  6. Observe that the error referenced above is displayed.



The folders should be capable of copying regardless of how many records or documents are inside the folder.


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