Patch 32279718 Possible Issue Contract Rider Updated When SA End Date Moved
(Doc ID 3019119.1)
Last updated on JUNE 10, 2024
Applies to:
Oracle Utilities Customer Care and Billing - Version 2.6.0.1.0 to 2.9.0.1.1 [Release 2.6 to 2.9]Information in this document applies to any platform.
Symptoms
Applied Oct 2021 Roll-up specifically Patch 32279718 - CONTRACT RIDER ISSUE WITH PENDING STOP THAT WAS CHANGED AND THEN CANCELED.
The Contract Rider / Contract Value End Dates were updated from 12/7/2022 to 12/05/2022 when the SA End Date was updated. This only happens when SA end date is moved when the contract rider end date is either blank or equal to the SA end date. Please review the fix since an incorrect end date may be retained after cancelling the Pending Stop on the Service Agreement.
Changes
Cause
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In this Document
| Symptoms |
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| Cause |
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| References |