Unable To Print The Case Details When Case Contains QF Alerts (Doc ID 3019159.1)

Last updated on MAY 01, 2024

Applies to:

Symptoms

User is unable to print the report when the case has QF alerts.

Steps to Reproduce Problem
--------------------------
When user clicks on print button, user is unable to download the print version of the case. This happens only when case contains QF alerts

catalina.out:

----------------------
skey value :: 568415
Matches result ::: []
Events result ::: [Masked data as events are related to the customer]
custResult result ::: []
custaddrResult result ::: []
custacctResult result ::: []
custaliasResult result ::: []
java.lang.StringIndexOutOfBoundsException
at java.lang.AbstractStringBuilder.delete(AbstractStringBuilder.java:760)
at java.lang.StringBuffer.delete(StringBuffer.java:430)
at com.ofss.reveleus.cm.reports.ReportCase.generateCSReportOJET(ReportCase.java:4406)
at com.ofss.reveleus.cm.reports.ReportCase.generateCustScrReportOJET(ReportCase.java:3692)
at com.ofss.reveleus.cm.reports.ReportCase.processPrintDetails(ReportCase.java:814)
at com.ofss.reveleus.cm.reports.ReportCase.process(ReportCase.java:397)
at com.ofss.reveleus.cm.reports.ReportCase.process(ReportCase.java:228)
at org.apache.jsp.solution.cm.reportsForCase_jsp._jspService(reportsForCase_jsp.java:309)
at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:71)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:733)
at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:477)
at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:385)
at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:329)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:733)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:231)

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.