A P6 Professional User Session Times Out/Expires/Is Reset but User Is Not Notified for up to 5 Minutes, Causing Loss of New or Updated Project Data (Doc ID 3020103.1)

Last updated on NOVEMBER 20, 2024

Applies to:

Primavera P6 Enterprise Project Portfolio Management Cloud Service - Version 21.12.12.0 to 24.8 [Release 21.12 to 24.8]
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR

While a user is working in P6 Professional their session times out, expires, or is terminated in some way, but the user is not informed about it for up to five minutes. This often results in lost data and/or an Event Code exception.

EXPECTED BEHAVIOR

The user should immediately receive a message when their P6 Professional session is terminated.

Cause

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A P6 Professional User Session Times Out/Expires/Is Reset but User Is Not Notified for up to 5 Minutes, Causing Loss of New or Updated Project Data (Doc ID 3020103.1)

Applies to:

Symptoms

Cause

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