My Oracle Support Banner

In Billing Care the Amount Is Being Shown Twice After Bill Now (Doc ID 3021372.1)

Last updated on JULY 18, 2024

Applies to:

Oracle Communications Billing and Revenue Management - Version 12.0.0.4.0 and later
Information in this document applies to any platform.

Symptoms

In Oracle Communications Billing and Revenue Management (BRM) version 12.0.0.4, the Billing Care (BC) allows users to manage billing, payments, and accounts receivable for customer accounts. Billing Care provides an account view that contains functionality for performing account transactions as well as an interface for viewing and allocating suspended payments.

There is a known issue where after executing "Bill Now" functionality, the "due amount" is showed twice in the interface.

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.