CN-CNR Match Goes Wrong On Debit/credit When CN And CNR Are Having Different Items (Doc ID 3022603.1)

Last updated on MAY 15, 2024

Applies to:

Symptoms

CN-CNR match goes wrong on debit/credit when Credit Note(CN) and Credit Note Request(CNR) are having different Items.

Steps to Recreate:

Scenario A. CN with Item Line and matching without CNR using the reason codes - Reason Codes resolution amounts are posted with wrong accounts.

1.Create CN .Resolve and match it without CNR using the reason codes and Ran REIMROLLUP and posting batches .

Reason Codes Resolution Amounts are Posted with wrong accounts.

Scenario B. CN with an extra Item line than in the CNR and matching that using a Reason code - Reason Codes Resolution Amounts are Posted with wrong accounts for the extra line item

Create CN for 2 items . Create CNR for only one item . Match CN and CNR using Reason Code .

Ran REIMROLLUP and posting batches .

Reason Codes Resolution Amounts are Posted with wrong accounts for the extra line item.

Changes

Cause

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